CANCELLATION AND REFUND POLICY

1. SCOPE AND APPLICABILITY This Cancellation and Refund Policy (“Policy”) governs the relationship between Mahaprasadam (hereinafter referred to as “the Trust”) and the devotee/user (“User”) regarding the facilitation of temple prasad delivery services. By placing an order through our platform, the User agrees to the terms and conditions stipulated herein.

2. CANCELLATION POLICY

1. User-Initiated Cancellations: Given the sacred and perishable nature of ‘Prasad’ (Food Items), orders once confirmed and processed with the respective temples cannot be cancelled or modified.

Pre-Dispatch Cancellation : As Mahaprasadam orders involve administrative, payment processing, and procurement arrangements, cancellation requests received within 2 hours of order placement may be accepted subject to a 5% cancellation charge on the total order value.

After 2 hours of order placement, or once the procurement process has been initiated by the Trust, the order shall be considered final and non-cancellable.

In exceptional circumstances, cancellation requests may be reviewed at the sole discretion of the Trust.

1. Trust-Initiated Cancellations: The Trust reserves the right to cancel an order due to unforeseen circumstances (e.g., temple closures, ritual restrictions, or logistical blockers). In such cases, a 100% refund will be issued.

3. REFUND ELIGIBILITY AND FSSAI COMPLIANCE Pursuant to FSSAI (Food Safety and Standards Authority of India) guidelines regarding perishable food items:

1. Damaged or Defective Items: If the Prasad is received in a damaged condition or the packaging is tampered with, the User must report the issue within 6 hours of delivery with photographic evidence.
2. Non-Delivery: If an order is not delivered due to a technical error or logistical failure on the part of our delivery partners, the User is eligible for a full refund.
3. Quality Concerns: As the Trust acts as a facilitator for Prasad from established religious institutions, we ensure hygiene during transit. However, refunds based on personal taste or subjective quality of the temple-prepared prasad will not be entertained.

4. REFUND MECHANISM AND RBI GUIDELINES In compliance with the Reserve Bank of India (RBI) regulations for digital payment refunds:

1. Source of Refund: All approved refunds will be credited back to the original payment method (Bank Account, UPI, or Credit/Debit Card) used at the time of transaction.
2. Timeline: Once the refund is initiated by the Trust, it typically takes 5 to 7 working days for the amount to reflect in the User's account, depending on the banking partner’s processing cycle.
3. Refundable Charges: Any convenience fees or platform handling charges applied at the time of checkout are fully refundable to the users.

5. EXCLUSIONS No refunds shall be issued in the following scenarios:

1. Incorrect or incomplete delivery address provided by the User.
2. Unavailability of the recipient at the time of delivery.
3. Refusal to accept the delivery of the sacred Prasad.

6. GRIEVANCE REDRESSAL For any queries related to cancellations or refunds, the User may contact our team at.

1. Email: info@mahaprasadam.org
2. Subject Line: Refund Request - [Order ID]